Technostress in Human-Computer Interaction

Abstract

The rapid development of Information and Communication Technologies (ICT) has brought widespread benefits to society. However, it has also given rise to the problem of technostress, which exerts numerous negative influences on individual and organizational users of ICT. Based on the theoretical literature on ICT, exploratory interviews, and focus group discussions, this paper studies the phenomenon of technostress in the context of human-computer interaction for ordinary ICT users. The central aim is to design stress-sensitive adaptive systems that alleviate technostress and thereby enhance user well-being, health status, performance, and productivity. In achieving this aim, this paper will also explore theoretical models of technostress, including its causes, influencing factors, and consequences. Moreover, it substantiates the adaptive systems by proposing blueprints that cover design guidelines, specific architectures, implementation roadmaps, and evaluation plans. Lastly, future research directions for technostress are elucidated.